Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Social Perceptiveness
Understanding people's reactions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Persuasion
Talking people into changing their minds or their behavior.
Active Learning
Figuring out how to use new ideas or things.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Service Orientation
Looking for ways to help people.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Negotiation
Bringing people together to solve differences.
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